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The Ultimate Question 2.0 Book Review
… of Melbourne, BMO Financial Services, Bupa International, Charles Schwab, Citigroup, CMR, Commerce Bank, Eastern Fin. FL Credit Union, Experian, Fidelity Investments, Fireman's Fund (Allianz), Grange Insurance, HSBC, IAG NZ, Idaho Central Credit Union, ING, JPMorgan Chase & Co, Lloyds, Lockheed Federal Credit Union, Macquarie Bank, Mellon Investor Services, MetLife, Metro Bank PLC
Media: Avid Technology, BBC, DirecTV, E.W. Scripps Co., LexisNexis, PR Newswire, Scripps, Thomson Reuters
Another interesting data point is the top 10 NPS leaders across these companies are:
USAA - Insurance = 80%, USAA - Banking = 79%, Costco = 78%, Apple - iPad = 77%, Apple - Laptop = 77%, Dillard's 75%, Nordstrom …