FedEx interview questions run the gamut, from traditional interview questions to behavioral interview questions meant to glean specific insight into skills relevant to a position at FedEx. FedEx’s marketing slogan “when it absolutely positively has to be there overnight” reflects its status as a trusted brand. In this article, we’ll get you ready for the FedEx interview process. We’ll cover the history of FedEx and what it’s like to work there. Of course, we’ll discuss the FedEx interview itself and the broader FedEx interview process. Finally, we’ll discuss how to go about FedEx interview prep, with specific insight into FedEx interview questions. Let’s get started!
Table of Contents:
- FedEx History & Culture
- Life At FedEx
- FedEx Interview Tips
- FedEx Behavioral Interview Questions
- What is the best way to answer FedEx interview questions?
FedEx History & Culture
Let’s dig into FedEx’s history and culture. FedEx originated in 1965 in the mind of Yale undergraduate Fred Smith. There, he wrote a paper about a new system for delivering urgent time-sensitive shipments (it received an average grade).
Just a few years later, he founded Federal Express in 1971 in Little Rock, Arkansas. It started out serving U.S. cities until 1981, when it opened its World Hub adjacent to Memphis international airport. In 1994, Federal Express adopted the “FedEx” brand. In 1998, it created FDC Corp, a business that by then included a wide variety of transportation and logistics business units and capabilities, from Federal Express to LTL carrier Viking Freight to Caliber logistics. FedEx currently does $70B in annual revenue and boasts more than 600,000 employees.
Given its global presence and focus on connecting people and businesses, FedEx prioritizes inclusion and diversity. And, because of the service component of its business model, it needs its employees to make every experience outstanding. A true commitment to helping people and solving problems permeates the FedEx culture. FedEx’s belief that a connected world is a better world guides everything the company does. These are things to keep in mind when answering FedEx interview questions.
Life At FedEx
When you are answering FedEx interview questions, you can get a leg up on your competition by becoming familiar with life at FedEx. This demonstrates your understanding of the requirements of the position for which you are applying. As a leader in connecting people, innovation is going to be very important to FedEx, as evidenced by its recent moves into robotic deliveries.
But customer service and general problem solving are perhaps the most important priorities for FedEx employees. It is helpful to be aware of the FedEx “Purple Promise” promise that guides all employees. The Purple Promise is a symbol of commitment to continuous improvement and innovation. Specifically, the Purple Promise is, “I will make every FedEx experience outstanding.” Delivering on the promise means going above and beyond to provide next-level service for each and every customer.
Life at FedEx will also include a commitment to community service, diversity, and inclusion. Employees enjoy generous benefit packages and constant opportunities for advancement and other forms of recognition.
FedEx Interview Tips
Here are 3 FedEx interview tips to keep in mind as you prepare for your FedEx interview:
- Do your research on FedEx. Read the company’s website and engage on social media. Understand what the firm is all about.
- Pay attention to the qualities the company repeatedly references and (therefore) values. For FedEx, good examples would be: problem solving, operational excellence, customer service, and commitment to local communities. Pay particular attention to the words used in the specific role for which you are applying.
- Think about personal success stories you have that allow you to demonstrate these qualities.
Combine the values you’ve identified and the stories you’ve crafted when answering FedEx interview questions. It also helps to be friendly, energetic, and up to speed on the most recent FedEx company news, particularly any news relevant for the function or role for which you are applying.
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FedEx Behavioral Interview Questions
The best way to go about FedEx interview prep is to recognize that while you will likely face some traditional interview questions, FedEx interview questions are likely to be behavioral interview questions. Behavioral interviews will ask you to use past experiences to describe a particular capability. You’ll be asked to provide detailed examples of how you’ve previously performed particular skills and demonstrated specific competencies.
Behavioral interview questions FedEx are likely to include several of the following:
- Tell me about a time you had a conflict at work? How did you handle it? What did you learn?
- Tell me about a time you had to deal with a difficult person? It could be a client, customer, or manager. How did you handle it and what was the outcome?
- Describe a time when you had to overcome a significant obstacle on the job?
- Tell me about times when you had to manage and juggle multiple priorities?
- When have you shown flexibility at work?
- What is the most stressful situation you’ve experienced at work, and how did you handle it?
- Tell me about times you’ve had to work independently for long periods of time.
You’ll likely also be asked a series of more traditional FedEx interview questions. Examples of traditional interview questions include:
- Tell us about yourself
- What can you tell us about FedEx?
- Who are our largest competitors?
- Why do you want to work here?
- What is your greatest strength? Weakness?
- Where do you see yourself in five years?
You’ll notice the above questions try to get at your knowledge of the company. They also allow you to discuss your personality, style, and perspectives on getting work done effectively. But when a company wants to understand whether you have the specific skills required for a particular role, they’ll most often turn to behavioral interview questions.
What is the best way to answer FedEx interview questions?
We recommend the STAR method in your FedEx interview. The STAR method stands for: Situation, Task, Action, Result. When answering behavioral interview questions, you can respond by first describing the situation and providing the interviewer with the context he or she might need to understand your response. Next, you go through the tasks that had to be completed, including the options you considered. Then, talk about the actions you took and the results that were achieved.
FedEx is a major global brand known for customer service and innovation in transportation and logistics. Answering FedEx interview questions effectively requires that you do your research on the company. Don’t forget to be friendly, upbeat, and energetic! But to really excel in the FedEx interview process, be familiar with the behavioral interview and have a number of stories prepared that demonstrate your status as a top candidate. Time to start your prep!
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