Which airline is best for domestic consulting travel? Well, there’s a lot of different ways you could parse that question. Which airline provides the best rewards? Which airline will get you there on-time most often? Which airline provides the best fares most often? Which airline has the best schedule for where you go most often? Which airline is most comfortable? Which airline has the highest customer satisfaction? All of these factors go into which is “best”, but today we’ll be giving our take on which airline gives the best overall EXPERIENCE for the frequent business traveller.
Over the past decade, a lot has changed for the business traveller. In an effort to boost the bottom line, airlines have added or increased fees on everything from bags to beverages. Still, some airlines struggled to stay profitable, as evidenced by American Airlines filing for Chapter 11 in November 2011. Yet, airlines (including AA) have bounced back, recording record profits of well over $12B combined in 2017. Clearly, somebody is buying a lot of drinks! Part of this bounce-back came because airlines started paying attention to the data, realizing that per seat profits are highest for business travelers. The good news is that they began pumping some of these dollars back into the business traveller’s experience.
Delta used to be the clear cut winner, but after continual cutbacks to their premium rewards program, the airline has shunned a significant amount of its most important segment. A quick peek at any frequent flyer forum confirms how many have become disgruntled with Delta’s apparent oversight of its most loyal customers. Redemption may be coming though, since the airline continues to add its excellent Delta One Premium product on more planes. If you’re lucky enough to land one of the Delta One Suites on a long flight, you won’t regret it.
American Airlines is the one carrier that has really fallen from grace. The airline is largely panned by business travelers (unless it’s the only option), and AA has struggled to lure them back. Customer service is often the worst on AA, and upgrades are the toughest to clear compared to the other legacy carriers. As business travellers, we’re extremely loyal, but if that loyalty doesn’t seem to be reciprocal, we will move on. American seems to have fallen victim to this, as it receives the highest number of complaints of any large carrier (even on a “per-capita” basis, as AA flies more passengers and routes than Delta and United). A bright spot for American is its seats – among the most comfortable that you’ll find among large U.S. carriers.
United has taken a PR beating in the past year, and for good reason. But, from a business traveller’s perspective, the airline is slowly increasing the number of planes that boast its new Polaris premium experience. Yet, it’s still only in about 36% of planes. For those who have experienced Polaris, there is a lot to like – bedding from Saks 5th Avenue in the cabin, and completely redesigned lounges that are actually a pleasure to be in.
Alaska Airlines recently acquired Virgin Airlines, swapping out Virgin’s iconic purple for its shade of blue. While there are those that will argue Virgin’s premium product far outdid Alaska’s, frequent Virgin flyers will be pleased with the much more robust Alaska rewards program. Overall though, when it comes to premium cabin amenities, lounges, and route selection, Alaska is a step behind the first three airlines on this list.
Southwest rounds out our review, and we already know what you’re thinking – Southwest doesn’t even offer first or business class. This is true. But, if you’re looking for a cheap fares or advantageous change policies, Southwest is hard to beat. If you’re looking for a premium experience, you’d do best looking elsewhere. Becoming Southwest A-List doesn’t get you much in terms of premium experience, but could get you the Southwest Companion Pass, the best airline perk around.
Remember, “best” often comes down to personal preferences. There is plenty of data to support a more scientific approach, but according to our real word experience , here is our ranking for the best airlines for the business travel experience:
- United – better premium offering, and MileagePlus offers more flexibility than SkyMiles
- Delta – in second place until premium cabins catch up with Polaris
- Alaska – overall better customer service than American, easier upgrade clearances
- American – at least there is a premium offering, right?
- Southwest – great when you are prioritizing flexibility over a premium experience
These results could easily change by next year as Delta is making a comeback. Feel free to share how you would rank them, and in the meantime check out 5 Insane Perks of Travel at Elite Consulting Firms.