Return to Case Library
Case Preview

Case Study Prompt

Our client is a telecommunications service provider called Top Telco. It is one of three major players in the market with high coverage. That said, its voice services are more expensive than other providers.

They have been experiencing customer retention problems. What do you think are the drivers of such a problem?

Return to Case Library

There is no substitute for quality case prep

Dramatically improve your chances of an offer: work with an MBB coach

Already purchased the Case Library? You'll probably need to log in to your account first.