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Case Overview

Your client is a regional commercial bank and your task is to make a recommendation to improve the profitability of the retail segment of their business operations.

Specifically you are required to evaluate the merits of a proposal made by the CFO – a commission-based incentive program targeted at the bank‘s tellers with the objective of increasing product sales.

The bank has four products it wants to sell in this program – CDs, Checking accounts, Mutual funds, and IRAs.

How much commission should the bank pay its tellers per unit of product sold?

Case Study Overview

Your client is looking for ways to increase growth and profitability through a new employee incentive program. In this Accenture case study, your task is to dig deep into the numbers and determine what your client should offer employees to ensure an increase in sales and overall profitability.

We suggest using the Profitability Framework to help solve this case study. Since there is no one size fits all solution, and your client’s situation is unique, don’t get boxed in by the framework. Allow yourself to come up with an original solution. The top interview candidates show a knack for building custom frameworks using their business acumen and experience.

This case has no math diagrams. The qualitative difficulty is 2 out of 4. You could expect to see this case in a Accenture first round interview.

Accenture Interview Tips 

What does Accenture look for in its candidates? Someone who can think on their feet and keep track of all the details when presented with multiple scenarios. Be ready to answer questions about your structure with specificity.

In this case, try to find 1 area to improve upon in your communication or presentation.

For out-loud practice with an expert, book an hour with an ex-MBB coach.

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