Thanks for your interest in applying for a Customer Success Manager role with Management Consulted! We’re excited to learn more about you. Please read the job description in its entirety before applying.

Customer Success Manager job description

You are:

  • Relationship-driven and obsessed with providing a superior client experience, understanding that without clients, we have no business
  • Skilled at making the trains “run on time” and you possess the ability to see around corners to effectively manage fast-paced projects with multiple stakeholders
  • An incredible writer who can draw ideas from anywhere and incorporate them into our work and voice
  • An Energizer bunny of intrinsic motivation; you know what you need to do to get things done and always deliver early or on time
  • Clear on defining and executing tasks from big picture to mundane
  • Lovable and persuasive; not emotionally dampened by the word “no”
  • Flexible with work hours and seasons; able to manage in a low-structure, off-site environment

You will:

  • Operate as main Point of Contact for 100+ university, corporate and media relationships (i.e. Harvard Business School, CVS Health, Motorola Solutions, IBM, Business Insider)
    • Develop and maintain long-term relationships with accounts
    • Communicate client needs and demands to COO
    • Schedule quarterly check-in with each partner and report findings / potential opportunities to COO
    • Coordinate annual relationship review with each partner and COO
    • Conceptualize, develop and deliver annual User Conference for university partners
    • Manage back-end analytics to track partner usage of specific content and inspire new content ideas
  • Manage logistics of MC Special Programs, including Strategy Sprint and Black Belt
    • Lead project planning sessions
    • Manage relationships with clients and other key stakeholders
    • Coordinate internal and external assets
    • Ensure superior client and stakeholder engagement
  • Organize and schedule meetings and appointments
  • Develop and update administrative systems to make them more efficient
  • Create useful tools for consulting job seekers (i.e. database searches of consulting email addresses, searchable toolkits by office or region, top 10 lists with methodology)

Compensation

You will be paid a base hourly rate (DOE) plus quarterly performance bonus. This is not a salaried position.

Apply Now

Still think you’re a good fit? Please fill out the form below, and a member of our team will be in touch within 1 week if you are selected to interview.